How to Follow Up Naturally and Build Buyer Trust
In real estate, the deal rarely closes on the first call. It’s the follow-up that separates amateurs from closers.
You had a great conversation with a motivated seller. They said things like:
“This sounds good.”
“I just need to think about it.”
“Call me in a couple days.”
So you followed up. And… nothing.
Or worse, you followed up again, and now it feels awkward. You don’t want to blow the deal, but you also don’t want to sit around waiting forever.
So how do you follow up without sounding desperate, annoying, or pushy?
That’s exactly what this article covers.
Because in real estate, the deal rarely closes on the first call. It’s the follow-up that separates amateurs from closers.
Why Most Follow-Up Messages Fail
Following up isn’t hard.
What’s hard is doing it without making the seller feel pressured or cornered.
Most follow-up attempts fail for one of five reasons:
They sound too eager ("Just checking in again!")
They’re too vague ("Any updates?")
They repeat the same pitch with no added value
They feel automated or spammy
They ignore the seller’s emotional state or timeline
The result? Silence. Avoidance. Ghosting.
Or, the seller uses your follow-up as an excuse to say:
“Actually, I’ve decided to go a different direction.”
So let’s fix that.
The Real Goal of Follow-Up
You’re not just trying to “check in.”
The real goal of follow-up is to:
Stay top of mind
Rebuild trust and safety
Surface new objections or roadblocks
Create forward motion toward a yes (or a real no)
It’s not about closing the deal faster. It’s about keeping the door open long enough for the seller to walk through it.
Before You Follow Up: Ask This First
“Do I know exactly why they didn’t say yes the first time?”
If the answer is no, stop.
You need to get clear on what’s stopping them:
Timing?
Family input?
Money?
Confusion?
Fear of change?
If you’re following up blind, you’ll sound either too aggressive or too aimless.
Start with clarity. Then follow up with strategy.
5 Rules for Non-Pushy Follow-Up
Let’s break down how to do it right.
1. Anchor to Something Specific
Never say:
“Just following up.”
“Hey, any news?”
That puts the pressure back on the seller without giving them anything new.
Instead, tie your follow-up to a reference point:
A date they mentioned
A decision they were thinking about
A pain point they revealed
A previous commitment you made
Examples:
“You mentioned you were hoping to decide by the weekend, just wanted to see where your head’s at now.”
“When we spoke on Tuesday, you said your brother needed to weigh in. I figured I’d check in now that you’ve had that conversation.”
This makes your message feel natural, not random.
2. Add New Value (Even If It’s Small)
Sellers get fatigued when you say the same thing over and over.
Each follow-up should have something new to offer, even if it’s minor:
A new comp that supports your offer
A tweak in your timeline or terms
An answer to a previous question
A clearer summary of your process
A calming insight that reduces their fear
Example:
“I just spoke to my title rep, she confirmed we can cover the lien release paperwork at no cost to you if you move forward this week.”
Even if it’s small, forward motion keeps conversations alive.
3. Use Low-Pressure Language
Your tone matters more than your timing.
Avoid phrases like:
“Please let me know ASAP.”
“I need an answer today.”
“This is your last chance.”
That sounds desperate, and sellers feel like they’re being sold to, not helped.
Instead, use permission-based, calm language:
“Totally understand if the timing’s not right, just wanted to keep the door open.”
“Not rushing you, just keeping this option available in case it still fits what you need.”
“Happy to step back if now’s not the time, I’ll be here if you want to pick things back up.”
This makes you sound confident and in control, not pushy.
4. Time It Based on Their Situation, Not Your Schedule
Don’t follow up just because your CRM says “2 days later.”
Follow up based on:
What the seller told you
Their emotional state
The urgency of their problem
How much rapport you built
Guidelines:
Hot leads (expressed strong pain + interest): 24–48 hours
Warm leads (hesitant but open): 3–5 days
Cold leads (ghosted, vague, resistant): 7–14 days
Long-term nurtures (months out): once every 2–3 weeks with light-touch updates
Timing = trust. If you respect their pace, you’ll often be the only one still welcome in the inbox when they’re finally ready.
5. Exit With Strength
If you’re following up and not getting responses, don’t keep knocking forever.
Instead, send a final follow-up that gives the seller a dignified way to either re-engage or opt out.
Example:
“Hey [Name], I know the timing might not be right or something may have changed. Totally understand either way, just let me know if you'd like me to keep the file open or close it out on my end.”
This is called a graceful close. It creates:
A soft boundary
A final opportunity
Zero pressure
Ironically, these kinds of messages often trigger the seller to respond:
“Wait, don’t close the file. I just got busy.”
“Actually, I do want to move forward. Can we talk later today?”
Follow-Up Scripts That Don’t Sound Desperate
Use these plug-and-play frameworks as needed.
For hot leads who’ve gone quiet:
“Hey [Name], just checking in, last we spoke, it sounded like we might be close. Let me know if you have any new questions or if something changed on your end.”
For sellers with timing-based issues:
“Hi [Name], when we talked last week, you mentioned you'd have a clearer view by [day/event]. Just wanted to see where you’re at, still happy to help if it makes sense.”
For offers that got soft-passed:
“Hey [Name], I know my offer might not have been what you were hoping for, but I wanted to leave the door open in case plans change or other buyers fall through.”
For final follow-up (graceful close):
“Hi [Name], I haven’t heard back, so I’ll assume this isn’t the right fit right now. If that changes, I’m happy to pick it back up whenever you’re ready.”
What to Watch For in Their Replies
When a seller responds to your follow-up, read between the lines:
“Still thinking.”
This is a green light. Stay present, offer to answer questions, and set a light follow-up window.
“I’m talking to someone else.”
They’re shopping, but still open. Don’t bash the competition. Just restate your terms and availability.
“Thanks, I’ll let you know.”
Low commitment. Give them space. Follow up once more 5–7 days later with a value-add or clear exit.
Silence.
Ghosting isn’t rejection. Wait 10–14 days, then try one final touch. If still no response, archive it and move on.
Follow-Up Isn’t About Pressure. It’s About Presence.
When a seller hears from you again, they should feel:
Seen
Understood
Unrushed
In control
And still interested
That only happens when you treat follow-up like a conversation, not a countdown timer.
Stay present. Stay respectful. Add value. And never assume that silence means no.
Because the investor who follows up well is usually the one who wins when the seller is finally ready to say yes.
Written By:

Austin Beveridge
Chief Operating Officer
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