The “Doctor Framework” for Uncovering Pain and Building Rapport

Whether you're an agent, an investor, or a seasoned industry pro, this guide will equip you with actionable insights to boost your career and stay ahead in a competitive field.

Blogs

Mar 24, 2025

The real estate world is a thrilling arena, bustling with opportunities and challenges that can make or break careers.

For those serious about improving their standing in the industry, understanding the intricacies of the market, leveraging the right tools, and maintaining a client-first approach are essential.

Whether you're an agent, an investor, or a seasoned industry pro, this guide will equip you with actionable insights to boost your career and stay ahead in a competitive field.

Understanding motivated sellers and why they matter

The journey to success in real estate often begins with finding the right sellers.

Motivated sellers are individuals eager to sell their properties quickly, often due to financial pressures, relocations, or other personal circumstances.

They are crucial for professionals because they offer the potential for quicker deals and often at favorable terms.

Why focus on motivated sellers?

  • Quicker sales cycle: Motivated sellers are ready to move fast, reducing the time properties spend on the market.

  • Better negotiation terms: These sellers may be more flexible on price and terms, offering better opportunities for negotiation.

  • Increased inventory for off-market deals: Access to properties not yet listed publicly can mean less competition and more unique opportunities.

Tools like Goliath Data can help agents strike first with motivated sellers by surfacing real-time insights and contact info.

By using technology to identify and reach out to these sellers efficiently, you can move ahead of the competition and secure deals that others might miss.

Prospecting strategies that work

Effective prospecting is about being in the right place at the right time, with the right approach. Here are strategies that can help you connect with motivated sellers:

1. Networking in local communities

  • Attend community events and local meetups to build relationships.

  • Partner with local businesses for cross-promotions and referrals.

  • Engage in neighborhood forums or social media groups to stay informed and visible.

2. Leveraging technology and data

  • Use platforms like Goliath to automate follow-up with texts, emails, and reminders, ensuring no lead goes cold.

  • Analyze market trends and seller behavior using data analytics to predict potential motivations.

3. Offering value up front

  • Provide free market analyses or property evaluations to engage potential sellers.

  • Share educational content that addresses common seller concerns, building trust before a transaction even begins.

The “Doctor Framework”: Diagnose before you prescribe

Before you can solve a seller’s problem, you need to understand what that problem really is. The Doctor Framework borrows its name from how physicians approach patient care: ask the right questions, listen actively, and offer the appropriate treatment based on the true diagnosis.

Step 1: Ask probing questions

Instead of diving into pricing or property condition too early, start with empathetic, open-ended questions like:

  • “What’s prompting you to consider selling now?”

  • “Is the timeline more important than the price, or vice versa?”

  • “What would a perfect outcome look like for you?”

This signals that you’re not just trying to close, you’re there to help.

Step 2: Listen for pain points

Often, sellers won’t state their real pain upfront. Listen carefully for signs of emotional distress, financial pressure, or urgency. You might hear:

  • “I just want this off my plate.”

  • “I don’t have time to fix it up.”

  • “I can’t deal with agents again.”

These are clues to dig deeper and tailor your offer accordingly.

Step 3: Prescribe the right solution

Once you’ve diagnosed the root cause, match your solution to the seller’s needs. That might be:

  • A fast cash offer with flexible closing.

  • A novation or subto deal to maximize proceeds.

  • A referral to a retail agent if that’s truly a better fit.

This builds instant credibility and strengthens long-term trust, even if you don’t close that deal today.

Building rapport with the “friend over coffee” tone

One of the biggest mistakes new investors and agents make is sounding too robotic or scripted.

Instead, aim for a tone that feels like a casual, competent friend, someone who knows their stuff but isn’t trying to “sell.”

Rapport-building tips:

  • Mirror the seller’s tone and pacing.

  • Use language they use, skip the jargon unless they bring it up.

  • Be honest about what you can and can’t do.

  • Acknowledge emotion: “I can imagine this is stressful.”

  • Share a relatable story or recent situation (without making it about you).

When sellers feel like you’re on their side, not working an angle, they’re more likely to open up, stay engaged, and trust your offer.

Mastering the art of negotiation

Negotiation is a skill that can set you apart in real estate. It's not just about closing a deal but doing so in a way that satisfies all parties involved. Here’s how to refine your negotiation tactics:

  • Listen more than you talk: Understand the seller’s motivations and concerns. This knowledge can guide your negotiation strategy.

  • Be clear and concise: Communicate your position and terms clearly to avoid misunderstandings.

  • Find the win-win: Aim to create solutions that benefit both you and the seller, fostering goodwill and future referrals.

Avoiding the “pitch trap”: How to stay consultative

It’s easy to slip into pitch mode, especially when you’re under pressure to close. But sellers can smell desperation.

The better approach? Stay consultative throughout the call or meeting.

How to do it:

  • Ask more than you tell.

  • When you offer options, explain the pros and cons objectively.

  • Don’t rush to the numbers. Let motivation and context come first.

  • Say things like, “Based on what you shared, here’s what I’d suggest,” instead of “Here’s our offer.”

This positions you as a trusted advisor, not a pushy buyer.

Streamlining your workflow with AI and automation

The demands of real estate can lead to burnout if not managed properly. Streamlining your workflow with AI and automation can save time and reduce stress, allowing you to focus on what matters most.

  • Automate repetitive tasks: Use tools like Goliath to manage contacts, set reminders, and track deal progress.
    AI-driven insights: Leverage AI to analyze market data and predict trends, keeping you one step ahead.

  • Integrated platforms: Opt for systems that bring all your tools into one dashboard, simplifying your processes.

Building a resilient mindset

The real estate landscape is ever-changing, and staying resilient is key to long-term success. Here’s how to cultivate a mindset that withstands the industry's ups and downs:

  • Embrace change: View challenges as opportunities to learn and grow.
    Stay informed: Regularly update your knowledge and skills to adapt to new market conditions.

  • Practice self-care: Maintain a healthy work-life balance to avoid burnout and stay motivated.

Real-world example: The difference a real diagnosis makes

Let’s say two investors call the same lead.

  • Investor A jumps straight to the offer: “We buy houses cash. We can close in 10 days. Want to hear my offer?”

  • Investor B starts with curiosity: “Can you walk me through what’s prompting the sale?”

The seller opens up about needing to move out of state quickly, but also wanting to make sure her son, who lives nearby, can retrieve some items first.

Investor B listens, tailors the timeline, and works out a solution. She gets the deal, not because her offer was better, but because she understood the whole situation.

Your path to real estate success

In the fast-paced world of real estate, staying informed, adaptable, and proactive is crucial. By focusing on motivated sellers, refining your prospecting and negotiation skills, and leveraging technology and data, you can enhance your career and close more deals.

Use the Doctor Framework to build deeper rapport, uncover true motivation, and solve real problems, not just pitch offers.

If you’re ready to stop chasing cold leads, Goliath helps you find and close the ones that matter.

I want to power up my pipeline.

Written By:

Austin Beveridge

Chief Operating Officer

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Discover

Join Thousands Of Satisfied Operators

Discover why top teams rely on Goliath to find motivated sellers. Get everything you need to prospect, nurture, and close more deals.

679

Live Users

$
23
M

Closed Deals

11
%

Satisfaction Rating

11
+

Markets Live

Discover

Join Thousands Of Satisfied Operators

Discover why top teams rely on Goliath to find motivated sellers. Get everything you need to prospect, nurture, and close more deals.

679

Live Users

$
23
M

Closed Deals

11
%

Satisfaction Rating

11
+

Markets Live